Cryptocurrency Bank Einstein Exchange Vanished, Leaving Customers in a $16M Hole

Three months after trying to withdraw money from a Canadian cryptocurrency bank called Einstein Exchange, Reddit user LezzBeFriendz received a terse message: Stop emailing or we’ll suspend your account.

“As you have been told several times by several of my team members, by constantly emailing in you are further slowing down our processing times and causing further delays in your withdrawals,” read the Oct. 15 message from Einstein Exchange.

“Please stop continuously emailing in, it is adding to our backlog. We will email you with any updates or when your pending withdrawals have been processed. Please be aware that constantly contacting support via chat and email will result in your account being disabled/blocked on our platform.”

The message was a red flag for Einstein Exchange’s customers—and it turns out that law-enforcement had some concerns, too.

Einstein Exchange billed itself as a trustworthy alternative to other cryptocurrency exchanges, where customers lost…